Professional Technical Support

Product Specs & Datasheets

Browse the detailed technical specifications and parameters of the entire range of car air fresheners and automotive air purifiers, providing complete data support for your procurement decisions.

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Application Guides

Access in-depth industry application solutions and design examples to optimize your product integration and marketing strategies.

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Brand Assets

Download high-resolution product images, promotional videos, and multilingual marketing materials to effectively support your global market promotion.

Download Assets

Product Demo Videos

Watch our car air freshener and purifier series demonstrations to intuitively understand product features and outstanding quality.

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OEM/ODM Custom Cases

Review customized product cases successfully created for global clients to inspire your collaboration ideas.

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Certifications & Compliance Docs

Obtain the safety certifications and compliance documents required for global market access, ensuring worry-free procurement.

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FAQ

Quickly find answers to your questions regarding cooperation, products, and services.

How to obtain technical support and business consultation?

You can contact us through the following methods: 1) Call our global service hotline +86 755-88888888; 2) Send an email to support@soceli.com; 3) Communicate in real time through the official website's online customer service system. Our technical and business team will respond to your needs around the clock.

How to apply for product samples?

We provide product sample evaluation services for interested customers. Please contact our international sales team, provide your company information and the sample models you are interested in, and we will arrange shipment within 3 working days. Large quantity sample applications may involve a small fee.

How is product quality and certification guaranteed?

All our products pass through a strict original factory quality control system. We offer a 30-day worry-free return and exchange guarantee, and provide a 90-day free replacement service for products with quality issues. All products comply with international mainstream market standards.

What is the order production and delivery cycle?

For standard stock products, we promise to ship within 24 hours after order confirmation. For customized OEM/ODM orders, based on the production schedule, it usually takes 2-4 weeks. Our account manager will confirm the specific delivery time with you.

Is product training and support provided?

Yes, we provide comprehensive training support for our partners. This includes product technical knowledge, marketing plan guidance, and application skills training. We support online remote training and can also arrange on-site guidance as needed.

How can I check my order progress?

You can check through the following methods: 1) Log in to your dedicated customer portal to view; 2) Contact your account manager; 3) Call customer service hotline +86 755-88888888; 4) Send an email to [email protected]. We will promptly update you on the latest progress.

Contact Support

Multi-Channel Support

Choose the most convenient way to reach us

Phone Support

Call our dedicated service hotline directly to communicate instantly with an account manager or technical consultant

0755-88888888

Email Support

Send an email to our dedicated mailbox, and we will reply within 24 hours

Send Email

Live Chat

Get real-time product and collaboration consultations through the official website's online chat window

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On-Site Support

Schedule a meeting with our regional representative or technical consultant for face-to-face on-site service

Book Service

Need more cooperation?

Our international business team is always ready to provide you with professional cooperation solutions and support.